Privacy Policy

This policy explains what personal information Matthew Oliver Landscapes collects when you contact us or use this website, what we do with it, and the rights you have over it. We have kept it short and in plain English on purpose.

1. Who we are

Matthew Oliver Landscapes is a garden design and landscaping business based in Stevenage, Hertfordshire. For the purposes of UK data protection law we are the data controller for the information described here.

• Business: Matthew Oliver Landscapes
• Address: Stevenage, Hertfordshire, SG2 8SE
• Email: [email protected]
• Phone: 07542 030472

2. What we collect

Information you give us

When you fill in our contact form, email, call or request a consultation, we collect your name, phone number, email address, postcode and whatever you tell us about your garden and your project. If we go on to quote or carry out work, we also hold your full address and the records of that job.

Information collected automatically

Our website hosting provider may process technical information such as your IP address, browser and device type, and request logs to deliver the website and maintain its security. Google Analytics is not currently installed on this website.

We do not collect special category data — health, ethnicity, religious belief and the like — so please do not send it to us. We do not knowingly collect information from children.

3. How we use it

• To reply to your enquiry and arrange a consultation
• To prepare a design, quotation or schedule of works
• To carry out the work and manage the project
• To invoice you and keep accounting records
• To provide aftercare, maintenance or warranty support
• To operate and maintain the website

We do not sell your information, and we do not use it for automated decision-making or profiling. We only send marketing if you have asked us to, and every marketing email carries an unsubscribe link.

4. Lawful basis

UK GDPR requires a lawful basis for using your information. Ours are:

5. Who we share it with

We share your information only where we need to, and only with organisations processing it on our behalf under contract:

Some of these providers are based outside the UK. Where information is transferred abroad it is protected by UK adequacy regulations or standard contractual clauses. We may also disclose information where the law requires it.

6. Cookies

Cookies are small files stored on your device. Website hosting and embedded features may use cookies or similar technologies to support their functionality. Google Analytics is not currently installed.

You can manage or block cookies through your browser settings. Blocking cookies may affect features that depend on them.

7. How long we keep it

Once we no longer need your information we delete it or render it anonymous.

8. Keeping it secure

The site runs over an encrypted connection, access to our systems is password protected and limited to people who need it, and we review that access from time to time. No system is completely secure. If a personal data breach occurs, we will assess the risk and notify the ICO where required, without undue delay and within 72 hours of becoming aware of it. Where a breach is likely to create a high risk to your rights and freedoms, we will also inform you without undue delay.

9. Your rights

Under UK GDPR you have the right to:

• Be informed — know what we do with your information, which is what this policy is for
• Access — ask for a copy of what we hold about you
• Rectification — have anything inaccurate corrected
• Erasure — ask us to delete it, where we have no legal reason to keep it
• Restrict processing — ask us to pause using it while something is resolved
• Object — object to processing based on legitimate interests, and to direct marketing at any time
• Data portability — receive your information in a portable format
• Withdraw consent — at any time, where consent is what we relied on

Email us to exercise any of these. We normally respond within one month. Requests are generally free of charge, subject to the exceptions allowed by data protection law.

10. Complaints

If you are unhappy with how we have handled your information, tell us first and we will try to put it right. You also have the right to complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.

11. Changes to this policy

We may update this policy as the business or the law changes. The current version always sits on this page, with the date it was last updated at the top. This version is dated 13 October 2026.